Overview
As an initiative to improve Operations and re-structure the team, this project file has been created to consolidate all client tickets into one, for onwards reporting to the client/management as and when necessary.
Note: while logging client issues from all channels (Skype, WhatsApp, tawk, Phone Call, Matrix), the source of the ticket should be indicated in the "MARTIX ID" field with the Matrix ID (if from the matrix), and with the channel name (if from other channels). Logging into this project may not require any technical knowledge of the issue as the format below should be adopted;...