Datapyramid

As an initiative to improve Operations and re-structure the team, this project file has been created to consolidate all client tickets into one, for onwards reporting to the client/management as and when necessary.

Note: while logging client issues from all channels (Skype, WhatsApp, tawk, Phone Call, Matrix), the source of the ticket should be indicated in the "MARTIX ID" field with the Matrix ID (if from the matrix), and with the channel name (if from other channels). Logging into this project may not require any technical knowledge of the issue as the format below should be adopted;......

This project group is created to consolidate all tasks and issues resolved by the Data Analysis team, and coordinated by the Project Office and Operations Team.

Establish clear visibility of existing generic database content.
Identify gaps and completeness of each dataset.
Create a structured reference for future data building and reuse.
Eliminate confusion around “what has already been done.”

In lieu of digitizing the process of generating work order, this Project is created to house all work orders raised, and can be managed under this project group.